Privacy Policy

Effective Date: 5 July 2026

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About Us

Finickity Fayre is a business providing traditional games hire and entertainment services for weddings, parties, corporate events and other occasions throughout the South East. 

If you have any questions about this Privacy Policy or how we use your personal information, please contact us below

Finickity Fayre

Email: hello@finickityfayre.co.uk

Telephone: 01622 925097

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Information We Collect

Depending on how you contact or book with us, we may collect:

• Your name

• Email address

• Telephone number

• Event address

• Billing address

• Event date and booking details

• Information you provide through our contact form

• Payment information

• Signed booking agreements through an electronic platform

• Website usage information collected through cookies (where applicable)

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How We Use Your Information

We use your information to:

• Respond to enquiries

• Provide quotations

• Confirm bookings

• Prepare and manage hire agreements

• Process payments

• Deliver and collect hired equipment

• Contact you regarding your booking

• Meet legal, tax and accounting obligations

• Improve our website and customer experience

We will only use your personal information where we have a lawful reason to do so.

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Legal Basis for Processing

Our lawful bases include:

• Taking steps before entering into a contract with you.

• Performing our contract once a booking is confirmed.

• Complying with legal obligations.

• Our legitimate interests in operating and improving our business.

• Your consent where required, such as for optional marketing communications.​

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Third-Party Service Providers

To help us operate our business and provide our services, we may share personal information with carefully selected third-party service providers where necessary. These may include providers of:

• Website hosting and contact form services.

• Secure online payment processing services.

• Electronic contract and document signing services.

• Accounting and bookkeeping services.

• IT support and website maintenance.

• Social media content and integration services.

• Government authorities or regulatory bodies where we are legally required to do so.

These providers only process personal information on our behalf where necessary to deliver their services or to meet legal obligations. We take reasonable steps to ensure they handle personal information securely and in accordance with applicable data protection laws.

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Photography and Marketing Content

From time to time, we may feature images or video footage of our games and equipment taken at events on our website and social media platforms.

These images are typically provided by professional photographers, content creators, or videographers engaged at the event, or by the Customer. Where required, we will ensure we have appropriate permission or licensing from the Customer or the content owner before using such material.

If you do not wish for images or footage from your event to be used for marketing purposes, you can notify us at any time before or after your event, and we will take reasonable steps to avoid or remove such content where appropriate.

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Payments

Customers may pay by secure online payment or by bank transfer.

Where online payments are made, payment card information is processed securely by our third-party payment processing provider. We do not store or have access to your full payment card details.

Where payments are made by bank transfer, we retain payment records only as necessary for accounting, tax and business administration purposes.

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Electronic Agreements

To confirm bookings, we may send hire agreements and other documents for electronic signature using a secure third-party electronic document signing service.

Signed agreements are securely stored and retained as part of our business records for the period necessary to administer bookings and comply with legal and accounting obligations.

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Data Retention

We retain information only for as long as necessary.

General enquiries that do not become bookings are normally retained for up to 12 months.

Booking records, invoices and contracts are normally retained for six years after the end of the financial year to meet UK legal and tax requirements.

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Your Rights

Under UK data protection law, you have the right to:

• Request access to your personal information.

• Ask us to correct inaccurate information.

• Request deletion of your information where appropriate.

• Restrict or object to certain processing.

• Withdraw consent where processing relies on consent.

• Request a copy of your data.

Requests can be made using the contact details above.

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Cookies

Our website uses cookies to ensure it functions correctly and, where applicable, to help us understand how visitors use our website.

We also use the Wix Instagram Feed app to display content from our Instagram account. When this content loads or you interact with it, Instagram (Meta) may collect technical information such as your IP address, browser information and details about your interaction with the content. If you are logged into Instagram, Meta may associate your visit with your Instagram account.

Where required, non-essential cookies and similar technologies will only be used after you have given your consent through our cookie banner.

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Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure or destruction.

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Data Protection Complaints

We take data protection seriously and aim to resolve any concerns quickly and fairly.

If you have a concern about how we handle your personal information, you can contact us using the details provided in this Privacy Policy.

We will:

• Acknowledge your complaint within 30 days of receiving it

• Investigate the matter promptly and fairly

• Keep you informed of progress where appropriate

• Provide you with a clear outcome once our investigation is complete

If you are not satisfied with our response, you have the right to escalate your complaint to the Information Commissioner’s Office (ICO), which is the UK supervisory authority for data protection issues.

You can contact the ICO at: https://ico.org.uk/